Returns & Exchanges

ITEMS THAT ARE NOT ELIGIBLE FOR RETURN

Items are eligible for return within 30 days from the date of purchase.

The following items are final sale and cannot be returned, exchanged, or credited:

  • Used/worn merchandise
  • Items discounted at 30% or more
  • Items marked "FINAL SALE" 
  • Orders placed during the Warehouse Sale
  • Swim Trunks, Boxer shorts, Formal Wear, Made-to-Order/Made-to-Measure products and 3rd party items (including, but not limited to college silk paperweights, pennants, vintage watches)
  • Merchandise that has been altered in any way
  • Gift boxes

 

DOMESTIC ORDERS (USA)
  • Click here to start your return or exchange and generate a prepaid label. 

 

INTERNATIONAL ORDERS
  • Our return portal does not support international returns, however, we are happy to accept your return should you wish to send it back at your own cost.
  • Pack the return item(s), along with a copy of the receipt/packing slip, and a note indicating your request for refund, store credit or exchange. 
  • Please ship by courier of your choice and pay return postage when sending return item(s). We are not responsible for any loss and/or damage incurred on return shipments.
  • If your exchange item is not available, we will contact you via email.

Please send your international return to:

J. Press E-Returns
262 Elm Street
New Haven, CT 06511


LOST, STOLEN OR DAMAGED PACKAGES

If your Seel-protected package ends up lost, damaged or stolen, Seel's expert support team will assist you in refunding the order to your preferred payment method. 

Please note: If you suspect that an item you received is damaged or defective (but not due to shipping), Seel protection is not required. You can simply proceed to our Return Portal for assistance with a potential refund, exchange, or store credit. 

 

RETURN SHIPPING FEES

A flat $13 return postage fee will be deducted from standard refunds. J. Press will pay return shipping costs if your order arrives damaged, if you received the wrong item(s) or when you're requesting an exchange or opting for store credit.


CONTACT US
  • If you have any questions or would like assistance with Online Orders, please Contact Us at customerservice@jpressonline.pro or leave a message at +1 475.265.6778 and we will get back to you as soon as possible within the hours of 9:00 am to 5:00 pm ET Monday-Friday.
  • For measurements/sizing inquiries please contact one of our J. Press Stores here.